Privacy Policy
Last Updated: October 2025
KONVOY (“KONVOY,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and disclose information when you use our website, mobile applications, or related services (collectively, the “Sites” or “Services”).
By using our Sites or Services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
Personal Information You Provide
We collect personal information you voluntarily provide, including:
- Name, email address, and phone number (including mobile)
- Postal address and service location
- Names of loved ones receiving KONVOY Checks
- Payment and billing information (processed securely via third-party processors)
- Job title, marketing responses, and customer support communications
- Any other information needed to perform a check
If you are an existing KONVOY family, we may combine this information with previously collected data to enhance service quality.
Device and Usage Information
We automatically collect information such as:
- Device type, browser, operating system, and IP address
- Access times, page views, and referring URLs
- Cookies, pixels, and analytics data
Location Information
We may collect approximate (non-GPS) location information to tailor the service experience and route KONVOY Checks efficiently.
2. How We Use Your Information
We use collected information to:
- Provide and manage KONVOY Checks and related services
- Communicate confirmations, support responses, and updates
- Send service-related SMS notifications (with consent)
- Improve our Sites, customer experience, and operations
- Detect and prevent fraud or unauthorized activity
- Send marketing communications if you have opted in
You may unsubscribe from marketing communications at any time.
KONVOY does not sell personal information.
3. How We Share Information
We may share information only as necessary to operate our Services, including with:
First Responders
Limited information such as recipient name, address, and instructions necessary to conduct wellness checks.
Service Providers
Third-party vendors including payment processors, analytics tools, and marketing platforms that support our operations under confidentiality obligations.
Legal Compliance
When required by law, regulation, legal process, or court order.
Business Transfers
If KONVOY is involved in a merger, acquisition, or sale of assets, under appropriate safeguards.
We never share or sell SMS opt-in data for marketing or advertising purposes.
4. Data Retention
We retain information for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
Account and transaction information may be retained while your account remains active and for up to seven years thereafter for audit and compliance purposes.
5. Cookies and Tracking Technologies
KONVOY uses cookies and similar technologies to:
- Remember user preferences and login sessions
- Analyze site usage and performance
- Support marketing campaigns
You may manage cookie preferences through your browser settings. Certain essential cookies are required for site functionality.
6. Data Security
We use commercially reasonable technical and administrative safeguards to help protect your information, including:
- SSL encryption for data transmission
- Secure third-party payment processing
- Limited employee access to sensitive information
KONVOY does not store credit card information directly.
No online transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Your Rights and Choices
You may request to:
- Access the personal data we hold about you
- Correct or delete inaccurate information
- Withdraw marketing or SMS consent
- Opt out of marketing communications
To exercise these rights, contact:
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those communications.
8. Children’s Privacy
KONVOY’s Services are not directed to individuals under 18 years old. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will promptly delete it.
9. International Users
Our Sites and Services are hosted and operated in the United States. By using them, you consent to the transfer and processing of your information within the United States.
10. SMS Messaging
By opting in, you consent to receive text messages related to KONVOY account and service notifications.
- Text HELP for assistance
- Text STOP to unsubscribe
- Message and data rates may apply
We do not share SMS opt-in data with third parties except vendors supporting message delivery services.
Text messaging originator opt-in data and consent will not be shared with any third parties excluding aggregators and providers of the text message services.
11. Links to Third-Party Sites
Our Sites may contain links to third-party websites. KONVOY is not responsible for the content, security, or privacy practices of external websites.
We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be posted on this page with an updated “Last Updated” date.
If material changes are made, we may provide notice through email or prominent notice on the Sites where required by law.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
You may also review our Terms & Conditions.